Refunds
We have a 30 day refund policy. However, we don’t immediately take the attitude of “the customer is always right” for a couple of reasons. Firstly, with the type of work we do, clients sometimes do not immediately resonate with the information received straight away and it is only after self introspection that they come to the realisation they need. Secondly, if information is given about future events or circumstances, until they occur, it cannot be proved accurate or not. Our refund policy will cover times where a consultation hasn’t progressed due to technical difficulties, a no show from the consultant or other circumstances or “Acts of God” that are out of our control ie. power failure etc. We may also consider situations whereby a client has felt our policy conditions of empathy and professionalism have not been upheld, however, again it will be in consideration of the first two reasons. In all requests for refund, our decision making will occur in consultation with the Consultant and are dealt with on a case by case basis. You can request a refund using the form below. Please provide details of the reason for a request for refund.
Rescheduling Appointments
We understand that stuff happens! If you need to reschedule your appointment, simply go to your Customer Panel and you are able to change your appointment time there up to 24 hours before the appointment. If something happens and you need to reschedule after the 24 hour cut off, please contact us by email or the form below and provide details of the rescheduling and at least two preferred dates for the resheduled time.